Buyer Protection
Buying a watch online involves real money and real trust. Here is exactly what protects you when you buy from Bizak & Co. — in plain English, with no fine-print games. We're two brothers running a family business that started in 1996, and every policy below exists because it's how we'd want to be treated ourselves.
90-day returns — the most generous in the business
Most dealers in this market are strictly final-sale. The big names give you 5 or 7 days. We give you 90 calendar days for store credit, as long as the watch comes back unworn and in original condition with its packaging and papers. No restocking fees, no interrogation. The full details are in our return policy.
Your deposit is refundable
Sourcing starts with a $150 deposit. If we can't fulfill your request, it's refunded — no questions asked. Plenty of dealers in this business keep your deposit the moment you change your mind. We think that's a lousy way to treat people, so we don't do it. How the process works is laid out in our shipping policy.
Fully insured shipping, signature required
Every watch ships overnight within the U.S., insured for its full value, with signature required on delivery and tracking in your inbox. International shipments travel express and insured the same way. If a carrier ever loses or damages a package, that's our insurance problem — not yours.
100% authentic, backed by a 5-year warranty
Every watch is hands-on inspected, serial-matched to its papers, and guaranteed genuine — read exactly how in our authenticity guarantee. Mechanical function is covered by our 5-year warranty: if something inside stops doing its job under normal wear, we make it right.
Secure payment, verified the old-fashioned way
Wire instructions come only from sales@bizakandco.com and we confirm bank details verbally by phone before you send anything. Impersonation scams are real in this market — we wrote a whole buyer safety advisory on how to be certain you're dealing with the real us. We also accept crypto and provide formal wire transfer information.
Real people, real place
We're not a faceless website. You can call us at (774) 339-9716, email sales@bizakandco.com, or visit our Miami Beach showroom by appointment and inspect any watch before you commit. When something needs solving, you talk to an owner — one of us picks up.
Frequently asked questions
What happens if my watch arrives not as described?
Contact us right away — call or email with photos. If we got something wrong, we fix it at our expense: exchange, repair, or return. Our reputation is worth more than any single sale.
Is my deposit refundable?
Yes. If we can't source or fulfill your request, your $150 deposit comes back in full, no questions asked.
Is shipping really insured for the full value?
Yes — every shipment is insured for the watch's full value and requires a signature on delivery. A lost or damaged package is our claim to handle, not yours.
Can I inspect a watch before paying in full?
Yes — book an appointment at our Miami Beach showroom, or ask for detailed photos and video of the exact watch before you commit.
