Return Policy

90-day returns for store credit on eligible watches

Eligible watches may be returned within 90 calendar days of delivery for store credit only. Brand-new watches and the other categories listed below are final sale. Return condition requirements and exclusions apply.

Return Eligibility

• We accept returns within 90 calendar days of delivery and those are eligible for store credit only.
• Items must be returned:
• In unworn and unaltered condition
• With all original packaging, tags, and documentation
• Alongside the original receipt, items that do not meet these criteria will not be accepted.

Final Sale & Non-Returnable Items

The following categories are non-returnable and considered final sale:
• Brand new watches
• Limited Edition watches requested by the client
• Engraved or custom pieces
• Leather goods
• Any product marked as “Final Sale” at the time of purchase

Bizak & Co. retains sole discretion in determining the eligibility of returned merchandise based on condition.

Condition of Returned Merchandise

Returned items must be in the exact condition as sold. Any signs of wear, bracelet sizing, damage, or missing components may void return eligibility. Please confirm return eligibility with us before requesting complimentary bracelet sizing.

International Orders

At Bizak & Co. we are not responsible for any delays, duties, taxes, or additional import fees associated with international shipping. Customs fees and sales tax on international orders cannot be refunded.

How to arrange a return

1. Contact sales@bizakandco.com or (774) 339-9716 within the return window with your invoice number, watch reference and photographs of its current condition.
2. Wait for return authorization and the correct shipping instructions. Our team will confirm packing, insurance and any shipping costs before you send the watch.
3. Once the item is received and inspected, we confirm eligibility and the store credit issued by email.

Do not send a watch to an office or registered address without authorization. Warranty service and claims for an incorrect or damaged item are handled separately; contact us so we can direct your request.

Financed purchases

Store credit does not cancel a financing agreement or stop payments owed to your lender. Continue to follow your loan payment schedule unless the lender confirms a change. See our Shop Pay Installments information.