People ask where our store is. We do not have one, on purpose. A counter is built for foot traffic, and the collectors we work with do not want to be foot traffic. They want one piece, found for them, checked properly and shown privately. This is how a request runs at Bizak & Co., from the first message to the watch on your wrist.
1. Three questions before we search
Every request starts with the same three questions.
- What is your wrist size? A 41 mm case on a small wrist is a different watch. If you do not know yours, here is how to measure your wrist.
- Is it for wearing or for keeping? The answer changes the condition we look for, and how much weight we give to original box and papers.
- Who else is it for? Many clients come for a watch and then ask us to find something for a partner. We also source Hermès and Van Cleef & Arpels on request.
Then tell us the piece: the full reference if you know it, the dial, the metal, the year range, and which details are fixed and which are flexible. Add your timeline. The more exact the brief, the better the search.
2. The search
Our catalogue is sourced to order, and the pieces collectors ask us for are often not listed anywhere. We search privately for the specific configuration you asked for. Timing depends on the reference and on what is available when you ask; for a limited or discontinued piece we tell you upfront if it is likely to take a while.
3. The checks
Nothing is offered to you until it has been checked: reference and serial against the papers, the movement, the dial, hands and bezel for replaced parts, the bracelet, and the service history. If one thing does not match, we walk away, even when the price is good. The full list is in our private-client checklist, and the inspection itself is described on our authentication page.
4. What you see before you decide
For the specific watch we have found, you receive photographs, condition details, the items included with it and a final quote. You approve the watch and the invoice before paying the balance. The deposit, terms and protections are set out in plain language on our sourcing page and under buyer protection.
5. The viewing
We meet clients by confirmed appointment at Harbour Club Miami Beach, 1766 Bay Road, in Sunset Harbour. You do not need to be a member; we arrange guest access and send entry instructions in advance. Appointments run Monday to Friday. Details are on our visit page.
If you are not in Miami, the same process ends with insured, signature-required delivery, with the bracelet sized to your wrist before it ships.
Start a request
Tell our concierge what you collect and what you are looking for next: start a private request.
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